Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit FerventFox.com (the “Site”, “Website”), interact with us in any method, make a purchase from Fervent Fox Solutions.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, General Information, and Order Information.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you give us information or purchase something from us, as part of the buying and selling process, we collect the personal information you give us such as, but not limited to, your name, address and email address.

When you visit the Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Additionally, when you make or attempt to make a purchase or donation through the Site or make payment using a third-party service, we or the third-party service may collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or ACH bank account information), email address, and phone number. We refer to this information as “Order Information”.

Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information, updates, or advertising relating to our products, services, and events.

SECTION 2 – CONSENT

2A. GENERAL CONSENT

How do you get my consent?

When you provide us with information to complete a transaction, verify your payment information, place an order, arrange for a delivery, provide feedback, fill out forms or for any reason provide us with information, we imply that you consent to our collecting it and using it as outlined in this policy.

How do I withdraw my consent?

If after you opt-in by providing us with your personal information, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by unsubscribing in an email received or by contacting us.

2B. MOBILE PHONE NUMBER (SMS) CONSENT

We may ask for the ability to send you a SMS (text message) for important updates to programs we offer and you have signed up for and event reminders you have registered for.

You can cancel the SMS service at any time. Simply text “STOP” to our phone number. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to our support email support @ ferventfox.com

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive 1-4 SMS messages per month depending on the program you have signed up for as we do the bulk of our communications via email. For questions about your text plan or data plan, contact your wireless provider.

We do NOT share or sell your mobile phone information.

SECTION 3 – SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we may use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe.

When you place an order through the Site or other method of communication, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

SECTION 4 – BEHAVIORAL ADVERTISING

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers. Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Links

When you click on links on our website or other communication methods, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Here is a list of some of the third-party providers we use:

https://quickbooks.intuit.com/payments/legal/

https://stripe.com/us/privacy/

https://www.paypal.com/us/webapps/mpp/ua/legalhub-full

https://www.facebook.com/about/privacy

https://policies.google.com/privacy?hl=en-US

https://aws.amazon.com/privacy/

https://squareup.com/us/en/legal/general/privacy

https://www.leadconnectorhq.com/policy

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

No method of transmission over the Internet or electronic storage is 100% secure, we follow all requirements and generally accepted industry standards to protect your information.

SECTION 7 – AGE OF CONSENT

The Website and Services are available only to individuals who can enter into legally binding contracts under applicable law. The Website and Services are not intended for use by individuals under the age of eighteen (18). If you are under the age of eighteen (18), you do not have permission to use and/or access the Website and/or Services.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and services to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information you may contact our Privacy Compliance Officer at Compliance @ FerventFox.com